Customer Service
Welcome to KangarooDyer.com. My book Hand Dyeing Yarn and Fleece is currently available for sale in bookstores and yarn shops around the country. You may order a signed and personalized copy, on request, from my Books page. –Gail
I hope you will feel the same joy and exhilaration that I do when you complete your project using these unique and fine hand painted and hand dyed yarns and fabrics.
Your impressions and feelings are important to me. I need your feedback in order to grow and improve. Please use my Blog for open comments to be shared by all or contact me directly using the Contact Us page.
Shop Policy
Each skein or roving is created individually to an artistic image in Gail’s mind and worked at until reality matches that image. In general, Acid dyes are used for animal products (wool, etc.) and Fiber reactive dyes for plant products (cotton, etc.). The beauty of hand dyeing is that no two dye lots are identical but you can inquire about larger quantities of similar dye lots.
In the United States, orders ship by USPS first class mail usually within 3 - 5 working days after receipt of payment. Orders to other countries will ship by first class international mail at the buyers expense. Please contact me if you wish other shipping arrangements and/or insurance for additional charges.
It is my goal to provide you with an enriching, artistic, and accurate fiber product that will bring enrichment for years to come. The pictorial representations try to show accurately the color variations on representative surfaces so that you will say, as others have, “This is better in reality than the pictures.”
Refunds will be handled on a case by case basis primarily for a defective product.